{
  "slug": "voice-agents-calling-businesses",
  "title": "An AI called your restaurant. Was there a person behind it?",
  "summary": "Businesses now take calls from AI voice agents. Neither ear nor policy can tell a legitimate agent from a rogue one. Verify the delegation, not the voice.",
  "lede": "Businesses have started answering calls from AI voice agents, and their own AI receptionists have started answering them back. Neither side can establish the thing that actually matters, which is whether a real human asked for this and will turn up.",
  "date": "2026-09-24",
  "reading_time": "16 min read",
  "category": "Agents",
  "tags": [
    "AI voice agents",
    "agent caller",
    "reservation bots",
    "contact center security",
    "delegation",
    "account changes"
  ],
  "image": "https://cdn.twc.sh/images/igcache/Voice%20Agents%20Calling%20Businesses/1200_630/blog.jpg",
  "url": "/blog/voice-agents-calling-businesses.html",
  "wordcount": 3443,
  "related": [
    "contact-center-voice-deepfake",
    "rogue-agent-impersonation",
    "delegation-chain-depth"
  ],
  "schema": "Article"
}