{
  "slug": "contact-center-voice-deepfake",
  "title": "Your call center can't hear a deepfake. Stop asking it to.",
  "summary": "Voice cloning defeats contact centre authentication because voice was never a secret. The fix is not a better detector. It is a signature the caller cannot produce.",
  "lede": "Voice cloning did not break contact centre security by being clever. It broke it by removing the last thing that made a voice hard to forge. The answer is not a better detector, because there is no detector a human on a four minute handle time can run. The answer is to stop asking the agent to decide.",
  "date": "2026-06-15",
  "reading_time": "18 min read",
  "category": "Fraud",
  "tags": [
    "voice deepfake",
    "contact center",
    "account takeover",
    "fraud",
    "IVR",
    "voice biometrics"
  ],
  "image": "https://cdn.twc.sh/images/igcache/Contact%20Center%20Voice%20Deepfake/1200_630/blog.jpg",
  "url": "/blog/contact-center-voice-deepfake.html",
  "wordcount": 4534,
  "related": [
    "insurance-voice-fraud",
    "insider-bribery-customer-signature",
    "callback-verification-fails"
  ],
  "schema": "Article"
}