{"slug":"agent-identity-customer-support","title":"Human-agent trust for customer support","summary":"AgentOps platforms orchestrate agents. They don't name the human accountable for $1,200 refunds. Manav does.","lede":"When the AI agent issues a $1,200 refund, the customer's attorney has only one question: which human authorized it?","date":"2026-05-04","reading_time":"4 min","category":"Vertical","tags":["customer support","AgentOps","refunds","Decagon","Sierra"],"image":"https://cdn.twc.sh/images/igcache/CS%20AgentOps/1500_900/blog.jpg","url":"/blog/agent-identity-customer-support.html","wordcount":600,"related":["agent-identity-finance","audit-trail-design","kill-switch-design"],"schema":"Article"}